Refund Policy

Last updated: 2026-04-26

Summary

Unused credits purchased within the last 14 days can be refunded on request, provided no more than 10 credits have been consumed since the purchase. Once credits are consumed they are non-refundable. Free trial credits are not refundable.

Eligibility

You may request a full refund of a credit purchase if all of the following are true:

• The purchase was made within the last 14 days.
• Fewer than 10 credits have been consumed since that purchase (we allow a small window to actually try the API before deciding).
• You have not violated the Terms & Conditions (no abusive use, no resale, no scraping behaviour).

Not refundable

• Free trial credits — granted on email verification, never refundable.
• Consumed credits — once used to make API calls, credits are non-refundable.
• Auto top-up purchases are subject to the same rules; if you no longer want auto top-up, disable it from the billing dashboard before your balance triggers a recharge.
• Purchases older than 14 days, since credits never expire and remain usable indefinitely.

How to request a refund

Send a request from the email address associated with your account via our contact page, including:

• Your account email.
• The approximate date and amount of the purchase you'd like refunded.
• A short reason (optional but appreciated — it helps us improve).

We respond within 5 business days. Approved refunds are issued via Stripe back to the original payment method and typically appear on your statement within 5-10 business days.

Service issues

If you experienced a service outage or material defect that prevented you from using credits you paid for, we will investigate and either credit your wallet or refund the affected portion at our discretion. Reach out via the contact page with details.

Statutory rights

This policy is provided in addition to, and does not affect, any rights you have under applicable consumer protection laws (in particular, the EU consumer right of withdrawal where it applies).

Contact

Questions? Contact us — we reply quickly.

SecureMyData
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